SHIPPING POLICY

SHIPPING POLICY

All items offered on Colorful  Custom are made-to-order.  This means that when you place your order, we print that item/s just for you, one at a time for the best quality!

We work with different artists and manufacturers worldwide. This is the reason for the delivery times below. Keep in mind that that is also the reason we are able to offer such amazing pricing on our products.

Shipping carrier: USPS, FedEx, DHL, UPS, EMS, Local Post...

We are currently only available in the United States (deliveries to military areas are limited, and we apologize for any inconvenience caused)

Production and Standard Delivery times

Please keep in mind that your package’s Estimated Arrival = Production time + Shipping time.

Production process includes the time for fulfilling orders based on your personalization, quality checking to ensure that every item reaches our customers in the best condition and finally packaging. Since all items are made to order, a certain amount of time is required for production before sending them out to you.
Shipping time is calculated from the day your order leaves our door to your delivery address.
Production and Shipping time varies depending on what types of items you purchase and the delivery location. Kindly note that this is the estimated time frame only:

• Orders are processed when the payment is accepted.

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  SHIPPING & HANDLING

  With busy special occasions including (but not limited to) Valentine’s Day, Women’s Day, Mother’s Day, Father’s Day, Independence Day, Halloween, and Christmas, ETA might extend a few days longer.

  PRODUCT	PRODUCTION TIME (Business Days)	SHIPPING TIME (Business Days)
  Ornament	2-4	7-10
  Apparel	2-4	7-10
  Poster	2-4	7-10
  Mug	2-4	7-10
  Canvas	2-4	7-10
  Pet Bowl	2-4	7-10
  Garden Flag	2-4	7-10
  Blanket	3-5	7-10
  Keychain	3-5	15-17
  Stocking	3-5	15-17
  Garden Stake	3-5	15-17
  Metal Sign	3-5	15-17
  Wood Sign (Door Sign)	3-5	15-17
  Key Hanger	3-5	15-17
  Decorative Mat	3-5	15-17
  Passport Holder	3-5	15-17
  Luggage Cover	3-5	15-17
  Remembrance Collar Sign	5-7	15-17
  AOP Sweatshirt	5-7	15-17
  Acrylic Plaque	5-7	15-17
  Candle Holder	5-7	15-17
  Photo Frame	5-7	15-17
  Tumbler	5-7	15-17
  Pillow	5-7	15-17
  Camping Tarp	5-7	15-17
  Graduation Stole	5-7	15-17

  Please note:

  1. The above time frame is only applied for orders to the US with standard shipping methods.
  2. Orders placed from Puerto Rico, Guam and Hawaii will take 7-10 days more than other US states.
  3. Delivery to military regions are currently limited. We are very sorry for the inconvenience.
  4. The majority of our orders are processed and shipped within the time frame we offer above. However, the time period above is only approximate and can differ in individual cases. Some items/orders may require a longer ship-out and/or delivery time frame.
  5. International orders: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologize for any inconvenience due to delivery delays resulting from this.
  6. Large orders (Canvas, Poster) can not be shipped to PO Box address and will be shipped separately to ensure safe delivery. Free shipping policies are not applied.
  7. When order is ready to be shipped, a tracking link will be sent to your email so you can follow your package all the way home.

ORDER TRACKING

You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5-7 days for the carrier to scan your package into their system.

If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.

If it is over your estimated arrival date, please contact us, and we can take care of this for you.

Free Shipping and Expedited Shipping Service

Free Standard Shipping will automatically be applied for orders satisfying ALL conditions below:

• U.S domestic orders

• Free Shipping

Express Shipping is now available for Mug and Ornament orders. You should expect to receive your packages within 2 - 5 business days after the needed production time (1 - 5 business days). For other items, we are working tirelessly to make this ability enabled in the future.

Order delays, tariff processing countermeasures

（1）If your order is delayed, pleasecontact us via email:colorfulcustom@gmail.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.
（2）About Tax
In seldom cases, orders may be charged the customs fees by your government, not our site,If under unfortunate circumstances your order was applied with taxes, we will surely help you cover it.. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contactyour local customs office for more information about customs fees, duties, and taxes.

Incorrect/Insufficient Shipping Address

Please make sure all details, including the recipient’s name, are correct. Otherwise, the items will be returned to our shipping partners’ warehouses and disposed of by them. Colorful Custom is not responsible for the unsuccessful delivery of your order due to the incorrect/insufficient shipping information.

If you would like to change your address, please reach out to us within 24 hours of placing your order. After 24 hours, we cannot modify your delivery details. 

We might attempt to contact you to get your confirmation if there are problems with your shipping address like wrong city/state spelling or incorrect ZIP code. Kindly note that we cannot guarantee the on time delivery of your order in these scenarios.

Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.

If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.

Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering Colorful Custom and if you have any questions,

please don't hesitate to contact us via here or "chat" in the lower right corner to contact us online

Email:colorfulcustom@gmail.com

Call us:+86 180 5028 1618.