FAQs
No, you can place your order as a guest, using your email address and other required information. Please make sure that your contact details are correct because we will keep you updated with your order via your email address.
However, we recommend that you register with us because of these following perks:
- More proactively keep track of your order.
- Save your contact details for faster purchases in the future.
- Manage your order history.
When will I receive my order?
Colorful Custom orders have an average processing time of 9-24 business days so please be noted when purchasing, especially gift orders.
The amount of time it takes for your order to leave our warehouse and arrive at the local delivery carrier is different depending on the product type and destination country. It may take from 9-24 business days. For further information, please visit this page.
Due to the global impact of COVID-19 and seasonal demands, production and delivery times might be delayed by up to 5 business days more than the standard time frame. We truly apologize for this inconvenience and appreciate your understanding during this period.
As soon as we've dispatched your order, you'll receive an email from us with the tracking details and carrier tracking site. You can also track your order using this page: https://colorfulcustom.com/pages/oeder-tracking
How can I track my order?
You can visit this site to follow up on your order status right away: https://colorfulcustom.com/pages/oeder-tracking (An order number or tracking number is required. You may get them from the order confirmation or shipping confirmation emails.)
If you encounter any tracking issues, please refer to our Shipping & Delivery questions below or contact us through this contact page: https://colorfulcustom.com/pages/contact-us-1, we are happy to assist.
WHICH METHODS OF PAYMENT DO YOU ACCEPT?
We accept credit cards, debit cards, Paypal and bank transfer (via PayPal). Please refer to our Refund Policy:Payment Policy
How much does shipping cost?
Shipping costs are calculated automatically at the checkout page depending on the weight of the package and your area.
P/s: We guarantee no extra fee for delivery. If under unfortunate circumstances your order was applied with taxes, we will surely help you cover it.
The tracking shows my order was returned.
There are usually 2 common reasons that your package is returned:
- Your shipping address is incorrect/insufficient
- Or you are not able to collect your package when the post office attempts to deliver.
In the event the parcel is returned to us due to incorrect/incomplete shipping details, small reshipping fees will be applicable.
In other cases you were not able to collect your package when it was out for delivery, your package would be kept at the local post office for a period of time for pickup before they send it back to the sender. If you are not able to collect your package in time, we are willing to send you a replacement.
If the second package cannot reach you, we are sorry that there won't be anything else we can do to help.
What if I receive a damaged/defective item?
We're sorry you received a parcel with damaged/broken/defective items! Here’s what you need to do:
- It's not recommended to use the product for better inspection.
- Promptly contact us here, tell us about your problem(s), and don't forget to attach photos/videos that show the defect/ damage condition for better support. We will give our best to assist.
Meanwhile, please refer to our Refund Policy here: https://olesa.com/pages/refund-policy for further information.
HOW SAFE IS MY PERSONAL INFORMATION?
At Colorful Custom, we take your privacy very seriously and the whole process is completely secure.
- Your personal details are kept safe and your credit card information is not stored on our servers.
- We verify each transaction with the credit company and only process orders after the credit company authorizes them. Also, on credit/debit cards, CVV verification is required before your order can be completed.
- For more information on how we secure and use your information, please consult our Privacy Policy.
Any other questions about payment, please check our FAQs, reach us at colorfulcustom@gmail.com or fill in the contact form https://colorfulcustom.com/pages/contact-us-1 for further assistance.
HOW DOES SHIPPING WORK?
We offer you the best prices and the most interesting products. This means that your order is shipped from USA, China, etc.
We provide tracking numbers and we do offer a 100% satisfaction guarantee.
Because our items are custom made, it may take 9-24 business days for your item to arrive. If it doesn't show up right away, don't panic, it's on its way!
We offer US shipping options - For more information on shipping, check out our shipping page.
WHAT IF I NEED SOMETHING?
No worries! Contact us and we'll guide you through the process to send the item back.
Do you accept personal customized requests?
Sadly, we only sell available items and designs on our website at the moment. However, please do not hesitate to reach out to us if you have any ideas or requests：colorfulcustom@gmail.com, we will forward them to our design team to consider offering them in the future.
CAN I CANCEL AN ORDER?
Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order. All refunds will be process within 24-48 hours before the fund reflects on customer’s bank account.